Effective September 23, 2026
All sales are final
Because our products ship directly from our suppliers and our installs are custom work, all sales are final. We do not offer refunds, returns or exchanges on products, installation deposits or completed services.
Please check product details, vehicle compatibility and your state's laws before ordering. If you're unsure, contact us before you buy.
Damaged, defective or wrong items
If your order arrives damaged, doesn't work out of the box, or isn't what you ordered, email us within 48 hours of delivery with your order number and photos or a video. After review we'll send a replacement of the same item.
Lost packages
If tracking hasn't updated for 10 business days, contact us and we'll open a claim with the carrier. If it's confirmed lost, we'll send a replacement. We're not responsible for packages marked delivered to the address entered at checkout.
Install appointments
Please give at least 24 hours' notice to reschedule. Your deposit moves to the new date. Missed appointments without notice lose the deposit.
Chargebacks
If there's a problem with your order, contact us first so we can help.
Nothing in this policy limits any rights you have under applicable law.
Contact
NXTL Customs
Email: nxtlcustoms@gmail.com
Phone: (443) 457-3389